What we collect, why, and who else sees it.

Identity and contact details: your name, phone number, email address and postal address, and the same for anyone else involved in the instruction — a solicitor, accountant, executor, co-owner, agent or tenant who holds access.

Property and matter information: the address, title details, the purpose of the valuation, the valuation date and the reason it is that date, and any documents you provide — titles, plans, notices, contracts, correspondence, photographs.

Information gathered during the work: measurements, photographs of the property inside and out, notes on condition and improvements, and comparable sales research.

Sensitive context, where you give it to us. Some instructions necessarily disclose a death, a separation, a financial difficulty or a dispute. We collect only what bears on the valuation, we do not record more than the file needs, and we treat it accordingly.

Website information: the quote form on this site is hosted by a third-party form provider, and standard server and analytics data may be collected when you browse. We do not use this site to build advertising profiles.

To do the work: arranging and conducting the inspection, researching comparable evidence, preparing the report, invoicing, and answering questions about the report afterwards.

To meet our own obligations: professional standards, continuing indemnity requirements, records retention, and responding to a complaint, audit or subpoena if one arises.

Who we disclose it to: the instructing party and anyone they nominate in writing; the valuer attending, where that person is a covering valuer in your state; our professional indemnity insurer and lawyers if a claim or complaint is made; our accountants and IT service providers under confidentiality obligations; a court, tribunal or regulator where we are required by law to produce it.

Who we do not disclose it to: anyone else. We do not sell, rent or trade personal information, we do not disclose your instruction to real estate agents, and we do not use your details for marketing unrelated to the work you asked us to do.

A valuation report names its instructing party and its purpose, and reliance is limited to that party for that purpose. We will not release a copy of your report to a third party — including a co-owner, a former partner, an agent or a lender — without your written authority or a legal obligation to do so.

The corollary applies too. Where the instruction is joint, for example a single expert appointment in a family law matter, both instructing parties are entitled to the report and to correspondence about it, and neither can restrict the other’s access.

Photographs taken during an inspection form part of the working file and the report. They are used for valuation purposes only. We do not publish them, and we do not use them in marketing.

Retention. Valuation files are kept for the period our professional and insurance obligations require, which is measured in years rather than months because a report can be questioned long after it is issued. Our standard retention period is seven years from delivery of the report, after which records are securely destroyed or de-identified. Where a matter is the subject of a dispute, claim or legal proceeding, the file is retained until that is concluded and the applicable limitation period has expired.

Security and location. Files are held in access-controlled systems in Australia. Where a service provider processes data on our behalf, they are bound by confidentiality obligations. No system is perfect; if a data breach occurred that was likely to result in serious harm, we would notify affected people and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.

Access and correction. You can ask what personal information we hold about you and ask us to correct it. Email or call 1300 768 862. We will respond within a reasonable period and will explain our reasons if we are unable to give access — for example where doing so would disclose another person’s information or breach a legal obligation.

Complaints. Raise it with us first, in writing, and we will investigate and respond. If you are not satisfied with the outcome you can take the matter to the Office of the Australian Information Commissioner.

Will you tell a real estate agent that I have had a valuation done?

No. We do not disclose your instruction, the existence of a report or its contents to real estate agents, and we take no referral fees or commissions from them. RPV does not sell or market property, so there is no commercial reason for that information to travel and no arrangement under which it does.

Can my former partner get a copy of my valuation report?

Not from us, unless the instruction was joint or you authorise it in writing. A report is addressed to its instructing party for a stated purpose, and reliance is limited accordingly. Where the appointment is a joint single expert instruction — common in family law — both parties are entitled to the report and to correspondence about it, and neither can restrict the other’s access.

How do I ask what information you hold about me?

Call 1300 768 862 or write to RPV at Level 4, 144 Edward Street, Brisbane City QLD 4000. Tell us who you are and what you are asking for. We will respond within a reasonable period, and if we cannot give access to something we will tell you why — for instance where the material contains another person’s personal information or is subject to legal privilege.